Delivery Information

Your delivery details depend on the type of product you order.

Standard Delivery

Most of our products are delivered using this method.

Delivery prices are fixed regardless of quantity and vary depending on the products ordered.
Ninety five per cent of these deliveries will arrive by pallet.

Deliveries are made by an independent haulier and usually take no longer than 3 working days to arrive but can sometimes take up to 5.
All Stock items will be dispatched within 1 working day.

Dispatch times for non-stock items can vary tremendously depending on the location.
If you have placed an order for non-stock items we will contact you with more information to insure the estimated time frame is acceptable.

Supplier Delivered

Our Supplier Delivered products are delivered to you straight from the supplier, due to size or other restrictions.

Prices vary depending on the product and quantities ordered. Please refer to the individual products for more information.

Deliveries are made by the supplier or their delivery partners.

Our supplier will usually contact you direct to arrange a convenient delivery date.

All supplier delivered items will arrive within 14 days of purchase.

In the unlikely event of orders taking longer, we will contact you to insure this is still acceptable.

Sample Postage

All our tile samples will be delivered using this method.

Sample postage is FREE.

All stock samples will be posted within 1 working day via Royal Mail 2nd Class Standard and should arrive within 3 days.

Quicker services are available but may be subject to a fee.

Dispatch times for non-stock samples can vary tremendously depending on the location.

If you have placed an order for non-stock items we will contact you with more information to insure the estimated time frame is acceptable.

Other Information

Our deliveries are generally made between the hours of 9:00am to 5:00pm

Orders that are delivered on a pallet will not be broken down or discharged by the delivering driver.

Goods will be delivered as close as possible to your front door or any other specified location.

If this location is unreachable for any reason, such as a narrow street or a flight of stairs (such as flats), or any other obstruction- we will deliver to your property as close as possible.

For pallet deliveries, the driver is NOT insured to take goods into the property.

We advise at least 2 able bodied persons are available to take the items inside.

Products damaged in transit must be noted at the time of delivery, documented on the delivery note and delivery refused. It is the customer's responsibility to check the Products for damage with the delivery driver and to notify us of any damages within a reasonable period. We will not accept claims for Products damaged in transit that were signed for as being in good condition.
Please visit our terms and conditions page for more information


Delivery ServicePrice Inc VAT
Free delivery on any orders over £395 (inclusive of VAT) excluding Northern Ireland and Scotland £0.00
Standard Delivery  £45.00
Next Day Delivery (orders placed before 12pm) £55.00
Supplier Delivered Various
Sample Postage Free

For more delivery options call us now on 01633 863413


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